At Honkajiknives, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange. Our Returns and Refund Policy outlines the terms and conditions related to returns, refunds, and exchanges.
1. Return Eligibility:
To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels attached. We reserve the right to refuse returns that do not meet these criteria or are received after the 30-day return period.
2. Return Process:
To initiate a return, please contact us at support@honkajiknives.com with your order number and reason for return. Our customer service team will provide you with a return authorization and instructions for returning the item. Please ensure that the item is securely packaged to prevent damage during transit.
3. Refund Processing:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within a reasonable timeframe to the original method of payment. Please note that shipping fees are non-refundable, and we are not responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Exchange Policy:
If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. We will do our best to accommodate your request, subject to product availability and eligibility.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a refund, replacement, or repair.
6. Exceptions:
Certain items may not be eligible for return or exchange due to hygiene reasons, safety concerns, or other restrictions. These items will be clearly marked as non-returnable on our website.
7. Changes to Returns and Refund Policy:
We reserve the right to update or revise our Returns and Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
8. Contact Us:
If you have any questions or concerns about our Returns and Refund Policy or need assistance with a return or exchange, please contact us at support@honkajiknives.com. Our customer service team is here to help and ensure that your shopping experience is hassle-free.
Thank you for choosing Honkajiknives. We appreciate your support and look forward to serving you with excellence.
