At Honkajiknives, we are committed to providing a seamless shopping experience and prompt delivery of your orders. Our Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased from our website.
1. Processing Time:
Orders are typically processed and shipped within 1-3 business days after payment is received, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods:
We offer standard and expedited shipping options for domestic and international orders. Delivery times vary depending on your location, selected shipping method, and carrier service availability.
3. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at checkout before completing your purchase. We may offer free shipping promotions or discounts from time to time.
4. International Shipping:
We ship to select countries worldwide, subject to international shipping restrictions and regulations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. We are not responsible for delays or issues caused by customs clearance procedures.
5. Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order online using the provided tracking number. Please note that tracking information may take some time to update, especially for international shipments.
6. Delivery Issues:
If your order is delayed, lost, or damaged in transit, please contact us immediately so that we can assist you in resolving the issue. We will work with the shipping carrier to investigate the problem and provide a satisfactory solution, such as a refund, replacement, or reshipment.
7. Shipping Restrictions:
Some products may be subject to shipping restrictions or regulations based on their size, weight, or contents. We reserve the right to refuse or cancel orders that cannot be shipped to certain locations or addresses.
8. Changes to Shipping Policy:
We reserve the right to update or revise our Shipping Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
9. Contact Us:
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at support@honkajiknives.com. Our customer service team is here to help and ensure that your shopping experience is smooth and enjoyable.
Thank you for choosing Honkajiknives for your culinary needs. We appreciate your support and look forward to serving you with excellence.
